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Frequently Asked Questions

Are there any long-term commitments?

• No. You may cancel at any time without penalty.

Are there any per-person or per-seat charges?

• Yes. We charge $14.95 for each additional user which includes a voicemail box. This allows you to customize your plan and pay only for extensions you need.

Can I call internationally?

• No. Always Cheaper Telecom only covers the US 48 states.

Can I move my current telephone number or my toll-free number to Always Cheaper Telecom?

• Local Number Portability (LNP) allows customers to retain their existing telephone number and "port" the number to Always Cheaper Telecom. Most numbers can be ported and our staff is ready to assist you with the process. It can take anywhere from a few days to a few weeks to port a toll number while toll free numbers can generally be ported within 72 hours.
  
  Please call Always Cheaper Telecom to verify your number can be ported.

Do you have phone numbers in my region?

• Always Cheaper Telecom has phone numbers available for Always Cheaper Telecom customers in almost every region of the United States. You can view a real time listing of available phone numbers broken down by city and state.

How does the 30-day money back guarantee work?

• If you cancel your services within 30 days, you will not be charged for any services. You can cancel by emailing our support team.

How many simultaneous calls do your phone numbers support?

• All of the phone numbers provided by Always Cheaper Telecom (both toll and toll-free) support up to 25 simultaneous calls, to provide you with true business grade VoIP service. Many VoIP services providing "unlimited inbound calls" restrict the phone numbers they sell to just a single call at a time, resulting in your customers hearing a busy signal. With Always Cheaper Telecom phone numbers however you will be able to hear from all of your customers.

What differentiates Always Cheaper Telecom from the competition?

• No per-minute usage fees that Most hosted PBX services charge a per-minute fee of $0.039 cents or more. This allows our users to enjoy fixed cost for their telephone services.

What do I need to use Always Cheaper Telecom?

• You will need a high-speed Internet connection and a "SIP" enabled phone or software phone. You can purchase a SIP phone from our store or you can bring your own SIP phone.

What is Always Cheaper Telecom?

• Always Cheaper Telecom has developed an affordable and revolutionary simple way for small business owner's to own and operate their own phone system. You can be up and running in as little as (15) minutes. You will find that the web-based telephone solution is so simple you will wonder why you have been throwing thousands of dollars each year going with a traditional phone service, that you also had to hire a telephone contractor to install and maintain. A Hosted PBX allows small to medium sized business the flexibility to grow their business but maintain a low cost to operate a business telephone solution

What type of payments do you accept?

• We accept, Mastercard, Visa and American Express. You must have a valid billing address in the United States.